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Meet our small but MIGHTY team.

Meet our Team

We are technology people with business experiences of all shapes and sizes.

Our individual experiences are poured into our products and services so you can get the information you need to make the most reliable decisions possible.

Hover over each icon to contact our team, and we will get back to you within 24 hours of your request.

Jesse Siefert

Chief Executive Officer and Co-Founder Jesse is an entrepreneur with a wide variety of professional experiences. The most significant being a 17-year career working in Emergency Medical Services as a Paramedic and Deputy Chief.

Jesse graduated from the University of Pittsburgh with a Bachelor of Science degree in Emergency Medicine. He also received his certification as a Critical Care Paramedic from the University of Maryland and has completed courses through the Department of Homeland Security.

Jesse developed and chaired the Allegheny County EMS Technology Workgroup for nearly ten years, served as a board member of the Allegheny County EMS Council, and is a team leader for specialized medical response teams in Allegheny County for Hazmat and Swift Water Rescue. He is a Xennial and self-taught “techy" born in an analog world, growing up with DOS x86 computers. He has taken his experiences professionally and personally to bring technology innovation to EMS agencies, fire departments, nonprofits, and beyond.

When out of the office, Jesse can often be found at the local ball field, where he is the President of the Greater Baldwin Whitehall Athletic Association.

Above all else, Jesse is a husband and father of three kiddos; he strives every day to love and serve his family well.

Charles Benscoter

Chuck began his technology career in 1990, working in main-frame processing for the State of Illinois. At the same time, he helped develop a training class for business professionals and state government workers, teaching them to navigate USENET (pre-web internet) to gather business intelligence for competitive advantage and decision making. The knowledge gained during the development of this class has guided him throughout his career to always think about business intelligence and how it impacts decision-making.

Chuck held many software development positions in the 90s, including survey data research, financial and banking systems, and the cable TV industry. At the same time, he worked as a private consultant in manufacturing, writing data capture systems for real-time manufacturing processes.

In 1999, he accepted a job position to rewrite an account system for Y2K compliance; this same company was awarded a project in early 2001 to develop a web-based, online (eCommerce) system for a company selling building controls. Chuck spearheaded that development, and by 2002, that building controls seller had hired Chuck to develop and expand that system; that system's capabilities soon grew beyond the handling of orders to include inventory, project management, customer relations management (CRM), manufacturer/supplier integration, invoicing, and back-office integration all with an eye toward web-based data processing, analysis, and decision making for every person in the company. Since 2005, the platform has been licensed by several other companies, with over 30 websites being built to enable those companies to establish an online presence in the growing web-based marketplace.

In 2013 Jesse Siefert and Chuck partnered and began developing a simple way to handle membership management. Like previously in Chuck's career, the system began to grow, adding our bolt-on solutions: donation management, bill payments, tax payments, POS, event management, and more. eServices continues to grow but always with the foundation of web-based data processing, analysis, and decision-making at its core. Today it is being used for many of the day-to-day functions of EMS, municipalities, school districts, and much more.

Outside of work, Chuck is active in his church and an avid tabletop game player. He plays the drums, enjoys small DIY projects in his shop, and travels with his wife of 30+ years.

Courtney Siefert

Courtney received her Bachelor’s degree in Elementary & Early Childhood Education from the California University of Pennsylvania, graduating magna cum laude.

Courtney began her career in education as a preschool teacher and, over the years, had the opportunity to start two successful preschool programs, spending eight years as a Director.

Courtney is now excited to be a part of the eServices family! As the Office Manager, she keeps us all in line, well supplied, and ensures the ship runs smoothly.

When she isn’t working, you can find her with the loves of her life: her husband and three beautiful children.

Laura Caplan

Laura is the Client Relations Manager of eServices, focusing on client success, advising on product needs, and implementing eServices' products with training and guaranteeing client satisfaction.

As a Sales and Business Development Strategist for most of her career, her focus is two-fold; she partners with eServices Technology customers to grow their merchant service accounts and is also responsible for uncovering new business opportunities while ensuring clients’ needs are met.

After spending nearly a decade working in the banking industry, Laura has a keen understanding of what truly drives business development and lasting business relationships. For her, it’s not just selling products/services but about trustworthiness, reliability, and the cultivation of strong relationships; this is where Laura truly excels.

In addition to her extensive Business Development and Banking experience, Laura’s niche is how to turn information into insights and act upon them.

When Laura's not at work, you’ll find her with her two boys, Brady and Tyler, playing baseball or basketball, riding bikes, swimming, or doing anything outdoors.

Jena (Bloomer) Hein

Jena comes from a very eclectic background of experiences and careers, working at Laurel Caverns, White Water Adventurers, David’s Bridal, various school districts, Mary Kay, and Willi’s Ski and Snowboard Shop. Jena has always had an entrepreneurial spirit and an interest in relationship-based sales and marketing.

As the Director of Digital Marketing and Account Manager, Jena will be making friends in the industry and striving to make eServices the ”go-to” solution for online memberships, donations, bill payments, and more. She also helps our clients reach more of their residents through social media and email campaigns with her marketing magic! Jena oversees our social media platforms, and marketing and is working to give eServices the online presence it deserves.

In Jena's free time, she can always be found doing something adventurous outside or sitting in a sunny spot to get warm. She loves to exercise, create, play with her puppers, travel, and sometimes stay at home and watch Netflix with her husband.

Emily Bonzo

Digital Marketing and Client Engagement Specialist
Emily studied at Penn State Beaver to earn her bachelor's degree in Corporate Communications; she received her degree in Fall 2021.

Emily joined the eServices team in Summer 2021 as a Digital Marketing Intern. She now works at eServices as a Digital Marketing and Client Engagement Specialist, contributing to the success of our digital marketing efforts and building positive relationships with our customers.

In Emily's free time, she likes to exercise and try new delicious recipes. She also likes to spend time with her friends and family, travel, and go on Target runs.

Jeremy Laux

As the Senior Development Manager, Jeremy is responsible for coordinating all phases eService's software projects. From legacy code migrations to new-feature research & development, Jeremy works closely with our leadership team and has a hand in it all.

Jeremy is a US Navy Veteran who started his career stationed onboard the USS Decatur in San Diego, CA. His Navy endeavors led to a passion for software development. His passion became real when he decided to pursue a bachelor's degree in computer science from Trident University. After graduation, Jeremy's career took off in Tucson, AZ working for a fast-growing company where he climbed the ladder and gained experience from a handful of industry leaders. Jeremy migrated back to Pittsburgh some years later to raise his family and bear witness to the implosion of the Pittsburgh Pirates.

Jeremy stays motivated with weekend getaways and family time. When he's not in the office, you'll most likely find him playing golf or cheering on his family at a youth sporting event.

Sebastian Dounchis

Sebastian is a rising junior at Carnegie Mellon University, pursuing a dual major in Computer Science and Business Administration.

In April 2022, he created a medical software startup called DART; This startup generates computer hotkey automation for ophthalmology clinics to speed up inputting data into EMR applications.

Originally from SW Florida, Sebastian enjoys weightlifting and playing recreational sports such as tennis and basketball during his free time. As a lifelong Miami Heat fan, he is excited to watch the upcoming NBA Finals.

Sebastian is fond of a few perks that come with his new Software Engineer internship with eServices, such as the open workplace culture, engaging tasks, and nearby Costco!

Russell Kirkpatrick

Russell is a rising junior at the University of Pittsburgh, majoring in Computer Science.

Coding has been a passion of Russell's for a few years, and he is excited to gain experience with eServices this summer as a Software Engineer Intern. He can't wait to help with projects, learn new skills, and bring new ideas to the table.

In his free time, Russell is usually playing tennis, traveling, or hanging out with friends.

Kimberly Lancia

Operations Supervisor
Kimberly has over 36 years of experience working in front-office operations, cash management, and customer service.

She most recently spent 17 years with Giant Eagle. She joined eServices in October 2022 and manages the RDC and Lock Box teams.

When she isn’t working, Kim can be found spending time at her fishing camp with her husband or enjoying time with her six beautiful grandchildren!

Susannah Cuenca

Operations Specialist
Susannah started working in the restaurant business at the age of 17. She stayed with the company for 13 years as a corporate trainer, opening up many chain restaurants in the greater Pittsburgh area.

One of her passions is photography as she studied at the Pittsburgh Film Makers and Point Park College (now University). She operated her own small but mighty Fine Art Portrait Photography business for over ten years. After closing her business, she focused on managing her own household.

She reentered the workforce part-time as an Administrative Assistant with a local ambulance service company. Since then, she has worked as an Operations Manager with a local design firm before coming to eServices.

She joined the eServices team in Fall 2022 to manage lockbox solutions, as well as scan checks and support documents to the platform.

Amanda DelGreco

operations specialist
Amanda studied at the California University of PA and received her bachelor’s degree in Criminal Justice and Corrections.

Before joining the eServices team, she worked at PNC Bank as a business banker and loan closing analyst.

She joined the eServices team in Fall 2022 to manage lockbox solutions, as well as scan checks and support documents to the platform.

In her free time, she enjoys spending time with her two boys, Jordan and Connor; traveling; and playing soccer - So much she was inducted into her university’s women’s soccer Hall of Fame program!

Alan Rowe

Alan was an EMT and volunteer firefighter for 25 years.

Alan now works to build relationships with departments to best implement our platforms to their benefit as a Business Development Specialist.

He can still be spotted out and about on different calls and demos, so if you see him: make sure to say hi!

In his free time, Alan can be found riding his bike, hanging out with his wife, and exploring somewhere new.

Bruce Mills

Bruce is a 41-year veteran public safety professional.

Starting his career at 14 years old while still in high school, he received his EMT certification.

After attending Clarion University, he received his paramedic training at Armstrong County Memorial Hospital.

From 1979 – 1988, Bruce worked for Central County Ambulance in Clarion, PA; from 1986 – 1991, he worked for Brookville Ambulance Service in Brookville, PA; from 1989 – 1997, he worked for Emergycare Inc. in Erie, PA; and from 1997 – 2016, he worked for Mecklenburg EMS Agency or a.k.a. Medic in Charlotte, NC.

Bruce joined the eServices team as a Business Development Specialist to connect the safety industry to better payment solutions.

Married with two growing teenage boys in Fort Mill, SC, Bruce enjoys reading, writing, and creating new ideas while journaling daily.

He may live in the Charlotte Metro, but Bruce is still a part of the Steeler's nation with his Terrible Towel in the south.