Jesse Siefert
CEO AND CO-FOUNDER
Chief Executive Officer and Co-Founder Jesse is an entrepreneur with a wide variety of professional experiences. The most significant being a 17-year career working in Emergency Medical Services as a Paramedic and Deputy Chief.
Jesse graduated from the University of Pittsburgh with a Bachelor of Science degree in Emergency Medicine. He also received his certification as a Critical Care Paramedic from the University of Maryland and has completed courses through the Department of Homeland Security.
Jesse developed and chaired the Allegheny County EMS Technology Workgroup for nearly ten years, served as a board member of the Allegheny County EMS Council, and is a team leader for specialized medical response teams in Allegheny County for Hazmat and Swift Water Rescue. He is a Xennial and self-taught “techy" born in an analog world, growing up with DOS x86 computers. He has taken his experiences professionally and personally to bring technology innovation to EMS agencies, fire departments, nonprofits, and beyond.
When out of the office, Jesse can often be found at the local ball field, where he is the President of the Greater Baldwin Whitehall Athletic Association.
Above all else, Jesse is a husband and father of three kiddos; he strives every day to love and serve his family well.
Charles Benscoter
VP OF TRAINING AND IMPLEMENTATION; CO-FOUNDER
Chuck began his technology career in 1990, working in main-frame processing for the State of Illinois. At the same time, he helped develop a training class for business professionals and state government workers, teaching them to navigate USENET (pre-web internet) to gather business intelligence for competitive advantage and decision making. The knowledge gained during the development of this class has guided him throughout his career to always think about business intelligence and how it impacts decision-making.
Chuck held many software development positions in the 90s, including survey data research, financial and banking systems, and the cable TV industry. At the same time, he worked as a private consultant in manufacturing, writing data capture systems for real-time manufacturing processes.
In 1999, he accepted a job position to rewrite an account system for Y2K compliance; this same company was awarded a project in early 2001 to develop a web-based, online (e-commerce) system for a company selling building controls. Chuck spearheaded that development, and by 2002, that building controls seller had hired Chuck to develop and expand that system; that system's capabilities soon grew beyond the handling of orders to include inventory, project management, customer relations management (CRM), manufacturer/supplier integration, invoicing, and back-office integration all with an eye toward web-based data processing, analysis, and decision making for every person in the company. Since 2005, the platform has been licensed by several other companies, with over 30 websites being built to enable those companies to establish an online presence in the growing web-based marketplace.
In 2013, Jesse Siefert and Chuck partnered and began developing a simple way to handle membership management. Like previously in Chuck's career, the system began to grow, adding our bolt-on solutions: donation management, bill payments, tax payments, POS, event management, and more. eServices continues to grow but always with the foundation of web-based data processing, analysis, and decision-making at its core. Today it is being used for many of the day-to-day functions of EMS, municipalities, school districts, and much more.
Outside of work, Chuck is active in his church and an avid tabletop game player. He plays the drums, enjoys small DIY projects in his shop, and travels with his wife of 30+ years.
Jeremy Laux
CHIEF TECHNOLOGY OFFICER (CTO)
As Chief Technology Officer (CTO), Jeremy is responsible for coordinating all phases eService's software projects. From legacy code migrations to new-feature research & development, Jeremy works closely with our leadership team and has a hand in it all.
Jeremy is a US Navy Veteran who started his career stationed onboard the USS Decatur in San Diego, CA. His Navy endeavors led to a passion for software development. His passion became real when he decided to pursue a bachelor's degree in computer science from Trident University. After graduation, Jeremy's career took off in Tucson, AZ working for a fast-growing company where he climbed the ladder and gained experience from a handful of industry leaders. Jeremy migrated back to Pittsburgh some years later to raise his family and bear witness to the implosion of the Pittsburgh Pirates.
Jeremy stays motivated with weekend getaways and family time. When he's not in the office, you'll most likely find him playing golf or cheering on his family at a youth sporting event.
Courtney Siefert
DIRECTOR OF OPERATIONS
Courtney received her Bachelor’s degree in Elementary & Early Childhood Education from the California University of Pennsylvania, graduating magna cum laude.
Courtney began her career in education as a preschool teacher and, over the years, had the opportunity to start two successful preschool programs, spending eight years as a Director.
Courtney is now excited to be a part of the eServices family! As the Director of Operations, she keeps us all in line, well supplied, and ensures the ship runs smoothly.
When she isn’t working, you can find her with the loves of her life: her husband and three beautiful children.
Greg Howard
VP OF SALES
Greg’s journey in public safety spans more than three decades, blending frontline experience with business acumen to drive growth and innovation. After earning a degree in Psychology from the University of Pittsburgh and obtaining his National Registry Paramedic certification from the Center for Emergency Medicine in1990, Greg built a multifaceted career in public, private, municipal, and air medical sectors. His roles have included firefighter, critical care paramedic, paramedic instructor, and business development leader for a major air medical services provider.
As the Director of Strategic Sales for emsCharts and Golden Hour, Greg’s strategic vision and sales leadership propelled emsCharts from serving a handful of EMS agencies to supporting over 3,200 agencies nationwide. He has successfully managed large-scale implementations, led project management for state contracts, and facilitated seamless system integrations for high-profile clients. Greg’s knowledge of emergency medical services, combined with his consultative sales approach, has made him a valuable partner to EMS agencies and health care networks alike. At ZOLL Data, Greg served as the National Interoperability Sales Director, where he connects EMSsystems with health systems and Health Information Exchanges. By bridging critical data pathways, Greg empowers customers to achieve operational efficiencies and improve patient outcomes. His customer-centric focus, problem-solving abilities, and deep understanding of the public safety landscape make him a trusted advisor and industry thought leader.
Greg’s unwavering commitment to life safety, operational excellence, and community well-being makes him a driving force in the field of fire and EMS leadership. Their knowledge, experience, and strategic vision inspire confidence among stakeholders, ensuring that eServices Payment Technology remains at the forefront of public safety innovation.
Greg enjoys spending time with his adult 5 children, playing a lot of soccer, and exploring the world with his wife, Stephanie.
Gary Harvat
CLIENT RELATIONS DIRECTOR
Gary comes to eServices Technology after a long career in the Pittsburgh Healthcare market in the early days of emergency medical services (EMS) in the mid-1970s, serving as a paramedic/firefighter.
In the early 1980s, Gary moved into the Pittsburgh Healthcare market, working as the Manager of Prehospital Care for East Suburban Hospital (now Forbes Regional) and as the Operations Director for Allegheny General Hospital’s LifeFlight air medical program. During his healthcare tenure, Gary was also responsible for overseeing hospital communications centers, campus security, patient transportation teams and leading the mass-casualty planning committee.
After a fulfilling 30+ year career in the hospital sector, Gary migrated to the financial/reimbursement aspect for both ground EMS and air medical programs, serving as a Vice President of Client Success with a national revenue cycle management firm based in Pittsburgh, PA, where he retired from full-time work in August of this year.
Gary joins eServices as a part-time Client Relations Manager, and he looks forward to continuing to assist the organization service their valued clients with high-level technology products along with personalized and detailed attention.
Gary has been married for 39 years and has three children and two grandchildren (and one on the way). He remains active as a PIAA official and also serves as the Head Usher at the Palace Theatre in Greensburg, PA, where he volunteers his time to the local performance Arts. Gary, his wife, Terri, and their dog, Zip, reside in Hempfield Township, Westmoreland County, PA.
Laura Caplan
CLIENT RELATIONS MANAGER
Laura is the Client Relations Manager of eServices, focusing on client success, advising on product needs, and implementing eServices' products with training and guaranteeing client satisfaction.
As a Sales and Business Development Strategist for most of her career, her focus is two-fold; she partners with eServices Technology customers to grow their merchant service accounts and is responsible for uncovering new business opportunities while ensuring clients’ needs are met.
After spending nearly a decade working in the banking industry, Laura has a keen understanding of what truly drives business development and lasting business relationships. For her, it’s not just selling products/services but about trustworthiness, reliability, and the cultivation of strong relationships; this is where Laura truly excels.
In addition to her extensive Business Development and Banking experience, Laura’s niche is how to turn information into insights and act upon them.
When Laura's not at work, you’ll find her with her two boys, Brady and Tyler, playing baseball or basketball, riding bikes, swimming, or doing anything outdoors.
Amber Dingus
CLIENT SUPPORT SPECIALIST
Amber comes to eServices with over 20 years of customer service experience. She has also spent a lot of those years volunteering for her children's schools and in her community.
As our Client Support Specialist, Amber will be assisting with implementations and supporting our current client relationships.
Amber has four sons that she is very proud of. She enjoys cooking, traveling, and watching her sons play travel baseball.
Jena (Bloomer) Hein
DIRECTOR OF DIGITAL MARKETING, ACCOUNT MANAGER
Jena comes from a very eclectic background of experiences and careers, working at Laurel Caverns, White Water Adventurers, David’s Bridal, various school districts, Mary Kay, and Willi’s Ski and Snowboard Shop. Jena has always had an entrepreneurial spirit and an interest in relationship-based sales and marketing.
As the Director of Digital Marketing and Account Manager, Jena will be making friends in the industry and striving to make eServices the ”go-to” solution for online memberships, donations, bill payments, and more. She also helps our clients reach more of their residents through social media and email campaigns with her marketing magic! Jena oversees our social media platforms and marketing, as well as working to give eServices the online presence it deserves.
In Jena's free time, she can always be found doing something adventurous outside or sitting in a sunny spot to get warm. She loves to exercise, create, play with her puppers, travel, and sometimes stay at home and watch Netflix with her husband.
Mia White
DIGITAL MARKETING MANAGER
Mia is a digital marketing manager, where she will contribute to online social platforms, employ creative and strategic campaigns, and assist clients with their marketing needs.
She graduated from Slippery Rock University in 2024 with a bachelor’s degree in Communication, as well as dual concentrations in Integrated Marketing Communication and Public Relations.
Mia has worked with multiple startup companies as a student intern and utilizes her knowledge of marketing to help companies thrive.
Her skills are focused on social media marketing, campaign development and strategic brand communication.
When Mia isn’t at work, she enjoys reading, cooking new recipes, and spending time with her dog and two cats. She also has a knack for art and enjoys graphic designing, drawing, and painting.
Dawson Gehly
DIGITAL MARKETING SPECIALIST
Dawson is joining eServices as a digital marketing specialist, where he will manage online social platforms, oversee website design and optimization, develop creative and strategic campaigns, and support clients with their marketing needs.
He graduated from Slippery Rock University with a bachelor’s degree in integrated marketing communication and a minor in graphic design.
Dawson has gained experience at multiple companies and through freelance work, utilizing his skills in graphic design, photography, and videography to craft impactful messages, communicate effectively with consumers, and collaborate with team members to achieve goals.
His expertise includes social media marketing, campaign development, and strategic brand communication. With strong skills in Adobe Creative Suite, photography, and graphic design, he creates visually engaging content to support innovative marketing strategies.
Outside of work, Dawson enjoys fishing, disc golf, music, graphic design, Fortnite, video creation, and spending time with family and friends.
Tyler Powell
software developer
Tyler is joining eServices as a Software Developer, where he will be focusing on the creation of new services and migration from legacy systems.
Tyler graduated from Slippery Rock University in 2024, receiving a bachelor’s degree in both Computer Science and Cybersecurity.
Before coming to eServices, Tyler completed his internship as a Research Assistant at Lawrence Berkeley National Laboratory, with a focus on Blockchain Technology.
As a new graduate, Tyler has joined the eServices family and is excited for the opportunity to expand his knowledge of software development and grow relationship with our clients.
In his free time, Tyler enjoys working on his car, traveling to Florida, going to the gym, and spending time with his dog.
Louis de Fromont
JUNIOR SOFTWARE ENGINEER
Louis de Fromont is joining eServices as junior software engineer, where he will use his experience in React and JavaScript to build user-centric applications and web-based solutions.
Before joining eServices, Louis worked at Elumention, where he designed and implemented front-end components while automating cloud deployments using Bicep scripts and Microsoft Azure. His earlier experience includes developing virtual reality environments at UGA’s Games and Virtual Environments Lab, where he applied his skills in Unity and C#.
A graduate of the University of Georgia with a degree in Computer Science, Louis enjoys combining his technical knowledge with a passion for hardware and gaming. Outside of work, he enjoys talking about, playing, and developing small indie video games as well as going on runs and talking to his friends online.
Kimberly Lancia
Operations SPECIALIST
Kimberly has over 36 years of experience working in front-office operations, cash management, and customer service.
She most recently spent 17 years with Giant Eagle. She joined eServices in October 2022 and manages the RDC and Lock Box teams.
When she isn’t working, Kim can be found spending time at her fishing camp with her husband or enjoying time with her six beautiful grandchildren!
Amanda DelGreco
operations specialist
Amanda studied at the California University of PA and received her bachelor’s degree in Criminal Justice and Corrections.
Before joining the eServices team, she worked at PNC Bank as a business banker and loan closing analyst.
She joined the eServices team in Fall 2022 to work as an Operations Specialist on our Lockbox Solutions team.
In her free time, she enjoys spending time with her two boys, Jordan and Connor; traveling; and playing soccer - So much she was inducted into her university’s women’s soccer Hall of Fame program!
Melanie Rothhaar
OPERATIONS SPECIALIST
Melanie received her Bachelors of Science degree in Business from Point Park University and her associate degree in Respiratory Therapy from CCAC.
She spent 15 years as a Respiratory Therapist until September 2020.
She joined the eServices team in Fall 2023 to work as an Operations Specialist on our Lockbox Solutions team.
She has two children, Connor and Emma; They keep her and her husband busy with their after-school activities.
You can find her in her spare time at a sporting event for one or both of her kids. She also enjoys daily walks with her favorite dog, Belle.
Emily Taylor
OPERATIONS SPECIALIST
Emily has extensive experience in customer service, having spent many years as a licensed cosmetologist. She has an Associates Degree of Specialized Technology in Cosmetology Education and Salon Management. After spending 5 years in the cosmetology world, Emily refocused on family and has spent the last 11 years raising her four wonderful boys. She has also spent more than a decade as a military spouse, which led her family to North Carolina for four years.
Now, Emily is excited to rejoin the workforce and be part of the team here at eServices. In her free time, Emily enjoys being with her husband and sons, most likely at the ball field